S H I P P I N G
Domestic orders placed within the US are shipped via USPS Priority mail.
Orders will typically ship within 1-3 business days once placed. You will receive a tracking notification once your order ships. Please be aware that Collective Harmony is not responsible for delayed transit times once your order is in the care of the local mail carrier. We have no control over transit times once packages are given to them. Should your package become delayed or lost, a claim will need to be filed with the shipping carrier.
International Orders are shipped via USPS Priority International. Please note that you, the international buyer, are responsible for all customs fees and expenses (if any should arise). Collective Harmony is not financially responsible for paying such fees. International orders can take anywhere from 7 - 28+ days to arrive once shipped. Please check given tracking information should you have any questions.
E X C H A N G E S
We are sorry to hear your candle didn't work out. We are able to accept exchanges for any candle that is in new and unused condition. The buyer is responsible for all shipping and handling charges to return back to Collective Harmony Co. To initiate an exchange please contact us via our contact page.
Once an exchange has been started and your candle has been sent back to Collective Harmony Co, please keep your tracking information handy until the return has been processed. All returns back to Collective Harmony Co. must be communicated to us via our contact page. Any packages returned to Collective Harmony without initiating an exchange will not be accepted and returned to the sender.
D A M A G E S
Sometimes the local postal service does not give your package the TLC it requires. While we take extra measures in packaging your candles to ensure they arrive in tact and without damage, we understand it can still happen. Please contact us via our contact page to report a damage within 48 hours of delivery. Please submit photos of the candle and shipping box along with your submission. We will work to file a damage claim with the local mail carrier and work together to find a solution for your damaged candle. Usually a replacement will be sent to you once the damage claim has been filed with the mail carrier.